FAQ

Where do you ship?

USA

Excluding  -  Military addresses & US protectorates (Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa)

Canada

Australia

How much is shipping?

Shipping costs are vary depending on the items ordered and the size and weight of your order. We try to keep this as cost effective as possible.

How long are shipping times?

Orders are generally dispatched within 1-5 business days of placing an order. Unless items are pre-order, refer product information for pre-order timelines.

USA

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Canada

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Australia

Shipping takes approximately 5-22 business days to arrive depending on your location. Large or heavier items may take longer. Please note these times are estimates. 

Pre-Orders 

I ordered an item listed as “pre-order.” When will it arrive? 
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. 
 
Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted.  
 
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible. 

 

Anything else I should know about pre-orders?  
Yes! If you do place a pre-order from our store, please note the following:   

  • Payment is charged immediately at checkout. 
  • If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available. 
  • Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship. 
  • The date listed on the product page is an estimation and can vary depending upon demand. 
  • Details regarding delays are communicated via email.

 

All pre orders are FINAL SALE - No exceptions.

 

What's your return policy?

We only offer returns on faulty or damaged items, not for change of mind or sizing errors. If an item is damaged just tell us what went wrong, send along a pic, and once approved we’ll give you your money back in full or a replacement sent. We will either ask for you to return the product or dispose of the item. If possible, you can donate your product to a local charity or recycle it.

All sales are final.

 

Can I cancel my order?

All sales are final, including pre orders. No exceptions.

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong color,  damaged or defective,  - then simply notify us, and if applicable we will give you a refund or send a replacement.  Simply just provide us with a photo so we know exactly whats up!

 

Do you offer exchanges?

We do not offer exchanges or returns. However, if for any reason you didn’t get the exact product you expected, just let us know at info@themilkbarcollective.com

Based on 181 reviews
96%
(174)
2%
(4)
1%
(2)
1%
(1)
0%
(0)
Cute but probably not worth ir

I am on the fence about this. While I do think the bag is cute, getting it was a whole mess. I just received it, yesterday june 10th, after my husband ordered it for me for Mother’s Day in April. Had I not had him contact the company after two months of waiting I don’t think I would have ever gotten it as it got lost in limbo. Things happen, which I totally understand, but after reading their return policy and my order being forgotten I am incredibly hesitant to make a future purchase or recommend that others should make one.

Hi Ali,
Thank you so much for your review. I take full responsibility for the delay in getting your order to you and give my sincerest apologies for this oversight. I’ve reached out to your email personally to try to better the experience as best I can. Please kindly check your email when you get a chance. Thank you - Mel @ The Milkbar

Love This Keychain

Really cute keychain of great quality.

yee haw pillow

After months waiting for the pillow I was disappointed with the color - it is very dull, i thought it would be a slightly brighter color. This purchase was a disappointment.

Thank you for taking the time to share your feedback with us.
We sincerely appreciate your input and apologize for any disappointment you may have experienced regarding the color of the item you received.

We strive to ensure that our product photos accurately represent the colors and details of our items as closely as possible. However, we understand that variations in computer screens, monitors, tablets, and smartphones can sometimes affect the perception of colors.

We want to reassure you that the photos of the Yee-Haw cushion reflect its true likeness to the best of our ability.
We hope that despite the expectations of a brighter cushion, you can still find joy in your cushion.

Thank you again for your order and taking time to leave a review.

Super fun

Cute- good quality

LOVE!!!

Super cute! Looks great in my martini kitchen! Great quality!

So cute!!

I love this little rug! It’s high quality and super cute. Shipping took a little bit but that didn’t bother me. Makes the perfect addition to my entryway!

J
Bowtie Pasta Rug
Jessica M.
So cute

Rugs were delivered within the timeframe given at check-out. They arrived in good condition and are just as cute as expected.
They do say they are machine washable, but I wouldn’t suggest it. I washed on delicate cycle, cold water, and hung them up to dry and they are already fraying a bit. Nothing major but definitely wouldnt use machine wash regularly.
Would recommend this product!

So cute!

Shipping was a nightmare, but thankfully it arrived and it’s so cute hanging on our wall above the bar! Great quality!

Hi Taylor,

Thank you for taking the time to leave a review! We're so glad to hear that you love it and that it looks great hanging above your bar. We apologize for any shipping issues you may have experienced with USPS, but we're happy to hear that it arrived safely in the end and that you're happy with the quality. Thanks again for your support, it's much appreciated!

Best, Mel @ The Milkbar

L
Blue Bow Rug
Lucy S.
Blue Bow Bathmat is so cute and fluffy <3

I'm obsessed with my new bathmat - it's high quality, fluffy but still fits under a door, the pattern is adorable and it's so soft! x

Excellent service and product!

Cutest Pillow!

Quality is great! Received earlier than expected too!

I love olives

the olive rug is so stinkin cute! i love it!!!

So cute! Exactly like the picture

10/10

Despite receiving a mixed up product, it was quickly resolved and made right. Customer service was amazing and I love my rugs! Absolutely will buy more things from my apartment!

Martini Bath Mat

Couple strings were already unraveled on delivery- not as densely knit as I'd hoped

Always awesome

Great gifts and quality. Always great customer service and shipping updates!

Cute cute cute! Snagged this for my office and I'm obsessed. Very soft and the colors are vibrant and true to life.

i love it

it’s a much needed pop of colour in my plain boring bathroom%2C such a beautiful design%21

I love these pillows! Fit into my decor so perfectly ❤️

Love this mat!

Love this mat- the colors are beautiful and it’s well made. My only complaint is that I wish it came in a larger size! Currently I have it over another mat in my bathroom. But overall it’s great quality and I’m very happy with it!

Perfect and gorgeous. Exactly what I wanted and worth the money! 🥰

The cutest bath mat! I love this purchase I made.

S
Shit Show Mug
Sarah K.
Great customer service

Part of my order was damaged and the customer service rep was quick to offer a replacement which got to me in record time.

Super cute!

The smiley belt bag is super cute and functional. It arrived quickly and I had great and friendly customer service. This small business has the cutest variety of fun stuff!