FAQ

Where do you ship?

USA

Excluding  -  Military addresses & US protectorates (Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa)

Canada

Australia

How much is shipping?

Shipping costs are vary depending on the items ordered and the size and weight of your order. We try to keep this as cost effective as possible.

How long are shipping times?

Orders are generally dispatched within 1-5 business days of placing an order. Unless items are pre-order, refer product information for pre-order timelines.

USA

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Canada

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Australia

Shipping takes approximately 5-22 business days to arrive depending on your location. Large or heavier items may take longer. Please note these times are estimates. 

Pre-Orders 

I ordered an item listed as “pre-order.” When will it arrive? 

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. 
 
Please check the product description for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed and approximate estimations of when inventory is due. This timeline can vary.
 
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order items do happen. If an item in your order has been affected by a delay, we will notify you via email as soon as possible.  

All sales including pre orders are final sale. No Exceptions

 

Anything else I should know about pre-orders?  
Yes! If you do place a pre-order from our store, please note the following:   

  • Payment is charged immediately at checkout. 
  • If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available. 
  • Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship. 
  • The date listed on the product page is an estimation and can vary depending upon demand. 
  • Details regarding delays are communicated via email.

 

All pre orders are FINAL SALE - No exceptions.

 

What's your return policy?

We only offer returns on faulty or damaged items, not for change of mind or sizing errors. If an item is damaged just tell us what went wrong, send along a pic, and once approved we’ll give you your money back in full or a replacement sent. We will either ask for you to return the product or dispose of the item. If possible, you can donate your product to a local charity or recycle it.

All sales are final.

 

Can I cancel my order?

All sales are final, including pre orders. No exceptions.

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong color,  damaged or defective,  - then simply notify us, and if applicable we will give you a refund or send a replacement.  Simply just provide us with a photo so we know exactly whats up!

 

Do you offer exchanges?

We do not offer exchanges or returns. However, if for any reason you didn’t get the exact product you expected, just let us know at info@themilkbarcollective.com

Based on 216 reviews
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Howdy, y'all

I'm from Texas but no longer live there. Was looking for a cute pillow to add for Valentine's Day. This one is perfect. Great quality and superb customer service!

Love it!

C
Sassy Cushion
Caitlin W.
super cute cushion

really cute, a little smaller than expected but love it

Got it for my sister. She loved it! Good quality & a funny attention grabber.

M
Pink Trout Cushion
Morgaine O.
Bought one for me and one as a gift but kept both

Love them! Bought as a Christmas gift, and got 2 so I could keep one too, love them so much I ended up keeping both LOL

Fabulous Gift

My in-laws loved this pillow. Very well made and has weight to it, which I like. Will be perfect in their mountain house.

Bad quality darker in person

Quality is questionable

Love it! Great quality and so cute. Nice size!

E
Vase Cushion
Eliza S.
Adorable and amazing quality

I just recently redecorated my room and wanted to find a cushion to go on my new pink lounge chair in my room. I get so many compliments now! The quality is amazing and the colors were exactly what I was looking for.

Stinky

I’m not happy with the scent !! I love it but would have preferred it to be new car scent… sad I have to take it down/out of the car!

So Cute!

Perfect size and great quality!

Ah-love this pillow!

So happy with this pillow! Superior quality with a latch hook feel on the front and velvety soft on the back. Color palette is rich and looks exactly how I hoped it would. Zipper in the back to take off and wash as needed.

Adorable! Great quality.

The Cutest Birthday Gift

I gifted this candle for one of friend’s birthdays and she absolutely died when she saw the candle. It’s the cutest, quirkiest little cake candle. It’s honestly too cute to even burn so it’ll be perfect house decor.

E
Feral Candle
Elizabeth Y.
Feral candle

Honestly packaged super well for how intricate the shape is. I ordered a few different candles and they all look amazing! Kinda wish they had a scent option but I’d prefer unsented to a crap scent. 10/10 would buy again

Exceeded expectations

Wonderful tote! Larger than expected.

C
Lake Vibes Cushion
Christine N.
Adorable

Love the colors and quality

Cute :)

Love this rug! exactly as pictured. Pro tip, if you have a tile bathroom don't let water get under the rug. It does make the rug slide around

Adorable pillow good quality

Well Made, Sweet Size

Love the pillow! It’s a great size for layering. Colors were well represented in the online listing.

Beautiful and well made

Horrible stinky thing, had to throw it away immediately.