FAQ

Where do you ship?

 

USA

 

Excluding  -  Military addresses & US protectorates (Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa)

Canada

Australia

 

How much is shipping?

Shipping costs are vary depending on the items ordered and the size and weight of your order. We try to keep this as cost effective as possible.

How long are shipping times?

Orders are generally dispatched within 1-5 business days of placing an order. Unless items are pre-order, refer product information for pre-order timelines.

USA

 

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Canada

 

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Australia

 

Shipping takes approximately 5-22 business days to arrive depending on your location. Large or heavier items may take longer. Please note these times are estimates. 

Pre-Orders 

I ordered an item listed as “pre-order.” When will it arrive? 

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. 
 
Please check the product description for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed and approximate estimations of when inventory is due. This timeline can vary.
 

Please note minor delays are possible due to global shipping & tariff changes — we’ll keep you updated every step of the way.

While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order items do happen. If an item in your order has been affected by a delay, we will notify you via email as soon as possible.  

All sales including pre orders are final sale. No Exceptions

 

Anything else I should know about pre-orders?  
Yes! If you do place a pre-order from our store, please note the following:   

  • Payment is charged immediately at checkout. 
  • If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available. 
  • Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship. 
  • The date listed on the product page is an estimation and can vary depending upon demand. 
  • Details regarding delays are communicated via email.

 

All pre orders are FINAL SALE - No exceptions.

 

What's your return policy?

We only offer returns on faulty or damaged items, not for change of mind or sizing errors. If an item is damaged just tell us what went wrong, send along a pic, and once approved we’ll give you your money back in full or a replacement sent. We will either ask for you to return the product or dispose of the item. If possible, you can donate your product to a local charity or recycle it.

All sales are final.

 

Can I cancel my order?

All sales are final, including pre orders. No exceptions.

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong color,  damaged or defective,  - then simply notify us, and if applicable we will give you a refund or send a replacement.  Simply just provide us with a photo so we know exactly whats up!

 

Do you offer exchanges?

We do not offer exchanges or returns. However, if for any reason you didn’t get the exact product you expected, just let us know at info@themilkbarcollective.com

Based on 236 reviews
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Liquor?!

This towel is a great decoration and addition to my bar cart. The rug is also from The Milk BarCollective. Love both items!

Arizona towel

Great quality, decorative and a fun towel to have especially if you live in Arizona.

How could you ever go wrong with this? It’s

Love it

So cute!

This rug is so cute and soft! Exactly what I was looking for!

Az prickly towel

I live in Arizona and this was the perfect towel to display in my kitchen. The quality is great. In my opinion, the towel is definitely too nice to actual use, so I use it as a decorative towel.

Love This Rug in My Bathroom!

I love this rug in my small bathroom. The colors in the rug look so crisp against my black and white tile floor! The only issue I have with the rug is the fact that the rubber backing allows the rug to move on the floor. I get lots of compliments on it!

😍

I'm obsessed with this rug. I love it so much. It's beautifully made, exactly like the photo and description.

BUGS RULE

I love this pillow. It's a little stiff and not great for snuggling a giant beetle but it's the closest I'll probably get in this lifetime. The colors are beautiful and accurate to the photos. 10/10 recommend

5/5

Trout cushion is very firm and its narrow shape doesn't make it ideal to use, but it's still a cushion nonetheless. I give this 5 stars because if you're looking to buy a fish shaped cushion it's probably more for fashion than function.

Speech lips pillow

I love this decorative pillow. I bought it because it was quirky (in a good way) and added some flare to my Mid Century Modern inspired living room.

Love this towel!

The cutest and most fun way to spice up my kitchen! Love it!

Cute rug

It is just as pictured and super cute. I'm using it under a bar cart instead of the bathroom. It works perfectly for my needs.

Love this sweet little pillow for my beach cottage!

Adorable and Fun high quality pillow with insert!

H
Yin Yang Doormat
Hollee C.
Perfect for my Massage Studio

Love everything about it!

Pistachio Daisy Rug

I am obsessed with this cute little rug! It’s the perfect size for in front of a vanity/sink and brightens up the whole space.

Super cute!!

I love the pillow! It’s super cute perfect for my new place!

Absolutely love it!

This is the cutest pillow. It’s classy looking but hilarious. I get lots of laughs having this on my bed.

Fabulous

Howdy, y'all

I'm from Texas but no longer live there. Was looking for a cute pillow to add for Valentine's Day. This one is perfect. Great quality and superb customer service!

Love it!

C
Sassy Cushion
Caitlin W.
super cute cushion

really cute, a little smaller than expected but love it

Got it for my sister. She loved it! Good quality & a funny attention grabber.

Bought one for me and one as a gift but kept both

Love them! Bought as a Christmas gift, and got 2 so I could keep one too, love them so much I ended up keeping both LOL