FAQ

Where do you ship?

USA

Excluding  -  Military addresses & US protectorates (Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa)

Canada

Australia

How much is shipping?

Shipping costs are vary depending on the items ordered and the size and weight of your order. We try to keep this as cost effective as possible.

How long are shipping times?

Orders are generally dispatched within 1-5 business days of placing an order.

USA

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Canada

Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.

Australia

Shipping takes approximately 5-22 business days to arrive depending on your location. Large or heavier items may take longer. Please note these times are estimates. 

Pre-Orders 

I ordered an item listed as “pre-order.” When will it arrive? 
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available. 
 
Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed, unless otherwise noted.  
 
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible. 

 

Anything else I should know about pre-orders?  
Yes! If you do place a pre-order from our store, please note the following:   

  • Payment is charged immediately at checkout. 
  • If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available. 
  • Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship. 
  • The date listed on the product page is an estimation and can vary depending upon demand. 
  • Details regarding delays are communicated via email.

 

All pre orders are FINAL SALE - No exceptions.

 

What's your return policy?

We only offer returns on faulty or damaged items, not for change of mind or sizing errors. If an item is damaged just tell us what went wrong, send along a pic, and once approved we’ll give you your money back in full or a replacement sent. We will either ask for you to return the product or dispose of the item. If possible, you can donate your product to a local charity or recycle it.

All sales are final.

 

Can I cancel my order?

All sales are final, including pre orders. No exceptions.

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong color,  damaged or defective,  - then simply notify us, and if applicable we will give you a refund or send a replacement.  Simply just provide us with a photo so we know exactly whats up!

 

Do you offer exchanges?

We do not offer exchanges or returns. However, if for any reason you didn’t get the exact product you expected, just let us know at info@themilkbarcollective.com

Based on 166 reviews
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Always awesome

Great gifts and quality. Always great customer service and shipping updates!

Cute cute cute! Snagged this for my office and I'm obsessed. Very soft and the colors are vibrant and true to life.

i love it

it’s a much needed pop of colour in my plain boring bathroom%2C such a beautiful design%21

I love these pillows! Fit into my decor so perfectly ❤️

Love this mat!

Love this mat- the colors are beautiful and it’s well made. My only complaint is that I wish it came in a larger size! Currently I have it over another mat in my bathroom. But overall it’s great quality and I’m very happy with it!

Perfect and gorgeous. Exactly what I wanted and worth the money! 🥰

The cutest bath mat! I love this purchase I made.

S
Shit Show Mug
Sarah K.
Great customer service

Part of my order was damaged and the customer service rep was quick to offer a replacement which got to me in record time.

Super cute!

The smiley belt bag is super cute and functional. It arrived quickly and I had great and friendly customer service. This small business has the cutest variety of fun stuff!

SO cute and well made, completed my dream pink bathroom perfectly

so so so cute!

this blanket is so cute and cozy! a perfect throw for the couch or going on a picnic!10/10 would recommend 🫶🏻

K
Peace Bath Towel
Kristin W.
Love these!!

Great colors, love the print, and such nice towels.

Love these towels!!!

Love these towels! Soft, great size, love the print.

Bought as a gift & my sister LOVED IT.

Perfect little hype mug

Super cute and just as expected

Delightful Hip Bag

I absolutely love this hip bag. I think the size is perfect and it's proven to be pretty durable. I get compliments on it every time I wear it out. I only wish it had a pocket on the inside so I could put smaller items in it for easy access, but as it's a small bag already it hasn't been a problem.

Great items, exceptional service

Incredible quality VERY CUTE TOWELS! and even better customer service. I was worried about missing an item in my order and when I sent an email, I received an immediate friendly response with reassurance that it was on its way. Love this company.

Great quality

Great products, quality and fast delivery

Super Cool!

This pillow is great quality yarn knit and absolutely cool vibes!

Love

Obsessed! It’s such a good statement piece but neutral so it goes with everything

It's Giving Jungle Luxury

I ordered this King-Sized quilt and obsessed is an understatement. I've washed it once and it's already softer than it was before. (And that's pretty damn soft). It's also GORG. If you're contemplating, go ahead and put this cutie in your cart.

Perfect

I love this towel and the whole design. I had to contact customer service and they were so helpful. Definitely will be buying from this place again

Well made and really cute!

I love this bag, it is made from recycled water bottles and the quality has been great. I do wish there was just one more little pocket on the inside as well so I can separate my keys or lipstick, it would make it just a bit tidier. Overall, though this bag is great!

A
California Mountain Snake Cushion
Alicia F.
Beautiful pillow

I saw this was sold out and I immediately got myself on the preorder for the next batch. Shipping is always faster than I expect and these pillows are so unique and beautiful.