FAQ
Where do you ship?
USA
Excluding - Alaska & Hawaii, Military addresses & US protectorates (Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa)
Canada
Australia
How much is shipping?
Shipping costs are vary depending on the items ordered and the size and weight of your order. We try to keep this as cost effective as possible.
How long are shipping times?
Orders are generally dispatched within 1-5 business days of placing an order.
USA
Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.
Canada
Shipping takes approximately 2-14 business days to arrive depending on your location. Larger or heavier orders may take longer. Please note these times are estimates.
Australia
Shipping takes approximately 5-22 business days to arrive depending on your location. Large or heavier items may take longer. Please note these times are estimates.
What's your return policy?
We only offer returns on faulty or damaged items, not for change of mind or sizing errors. If an item is damaged just tell us what went wrong, send along a pic, and once approved we’ll give you your money back in full or a replacement sent. We will either ask for you to return the product or dispose of the item. If possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
Unfortunately order cancellations are not possible once order has been fulfilled & processed, if for any reason you wish to cancel your order please email us immediately at info@themilkbarcollective.com. Whilst we cannot guarantee any cancellations, we will do our best if the order has not been processed.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong color, damaged or defective, - then simply notify us, and if applicable we will give you a refund or send a replacement. Simply just provide us with a photo so we know exactly whats up!
Do you offer exchanges?
We do not offer exchanges or returns. However, if for any reason you didn’t get the exact product you expected, just let us know at info@themilkbarcollective.com