Shipping policy

Shipping Policy

By placing an order at themilkbarcollective.com, you agree to the terms below. They’re here so we both know what to expect.

Where we ship
We ship from the USA to:

  • USA: excluding Alaska, Hawaii, military addresses and US territories (Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, American Samoa)
  • Canada
  • Australia & New Zealand

Shipping costs
Shipping is calculated at checkout based on the size and weight of your order.
Free US shipping on orders over $85 (excluding the areas listed above).

Processing & delivery times
In-stock orders are usually packed and dispatched within 1–5 business days. Estimated delivery after dispatch:

  • USA & Canada: 2–14 business days
  • Australia & New Zealand: 5–22 business days

Larger or heavier orders may take a little longer. All times are estimates.

Pre-orders
Pre-order items aren’t in stock yet. Their estimated ship date is shown on the product page and in your confirmation email.

If your order includes a pre-order, everything ships together when the pre-order arrives. Want your in-stock items sooner? Add split shipping for $8.99 in your cart, or email us after ordering, and we’ll send your in-stock items right away and the pre-order when it lands.

Pre-order dates are based on when stock is due to arrive and can occasionally move. If anything changes, we’ll email you as soon as we know.

Tracking
Once your order ships, you’ll get a tracking link by email. Please allow 24–48 hours for tracking to update.

Stock availability
We work hard to keep stock counts accurate, but occasionally an item sells out unexpectedly. If that happens, we’ll ship what’s available and contact you to choose between waiting for a restock or receiving a refund for that item.

Changing your address
Address changes are possible before your order ships. Email us as soon as possible, and we’ll do our best to update it. For pre-orders, please let us know of any address change before your pre-order ships.

Please double-check your address at checkout. We can’t refund orders returned to us due to an incorrect or incomplete address, and reshipping costs will apply.

Delays
If your order is taking longer than the estimate, contact us and we’ll look into it. We’re not able to refund delays caused by the carrier, but we’ll always help chase it up.

Lost or stolen packages
Once a carrier marks a package as delivered, we’re unable to issue refunds or replacements. If you think your package was stolen or misplaced, please file a claim with the carrier (USPS, FedEx, UPS, Canada Post or your local postal service). We’re happy to help with the details you need.

Import duties & taxes (Canada, Australia, New Zealand)
International orders may be charged customs duties, taxes or brokerage fees by your country. These are paid to the carrier on delivery and aren’t collected by us. If a package is refused because of these fees, the order, fees and return shipping can’t be refunded.

Cancellations & final sale
All sales are final, including pre-orders, and orders can’t be cancelled once placed.

Questions?
Email us at info@themilkbarcollective.com.